Refund Policy

Last Updated: May 20, 2026

1. Introduction

At Taco Time, we are committed to delivering fresh, high-quality food and an exceptional customer experience with every order. We understand that situations may arise where a refund, exchange, or cancellation is necessary, and we want to make that process as straightforward and transparent as possible.

This Refund Policy governs all purchases made through our website tacotime-food.click and applies to all customers in the United States. This policy is designed in compliance with applicable U.S. consumer protection laws, including the Federal Trade Commission (FTC) Act, which prohibits unfair or deceptive acts and practices in commerce.

If you have any questions about this policy, please contact us at [email protected] before placing your order.

2. Eligibility Conditions for Refunds

Taco Time will consider refund requests under the following circumstances:

• Incorrect Order: You received an item or items that do not match what you ordered.
• Missing Items: One or more items from your order were not delivered or included in your pickup order.
• Food Quality Issues: The food delivered or picked up was in an unsatisfactory condition, including being undercooked, spoiled, or significantly different from its described preparation.
• Allergic Reactions Due to Incorrect Preparation: If you notified us of a specific food allergy at the time of ordering and our team failed to accommodate that request, resulting in an incorrect item being prepared.
• Order Not Received: Your delivery order was never received and cannot be confirmed as delivered by our records or our delivery partner's records.
• Duplicate Charges: You were charged more than once for the same order due to a technical or processing error.

To be eligible for a refund, customers must meet all of the following baseline criteria:

1. The refund request must be submitted within the applicable timeframe outlined in Section 3 of this policy.
2. The customer must provide sufficient documentation or evidence to support the claim (photos, order confirmation number, etc.).
3. The original purchase must have been made directly through tacotime-food.click. Orders placed through third-party delivery platforms are subject to those platforms' respective refund policies.

3. Timeframes for Refund Requests

Timely reporting is essential due to the perishable nature of food products. The following timeframes apply to all refund requests:

4. Non-Refundable Items and Services

The following items and circumstances are not eligible for a refund:

• Food items that have been partially or fully consumed, unless a quality issue is reported within the applicable timeframe.
• Orders where the customer simply changed their mind after the food was prepared.
• Customization errors that were not communicated at the time of ordering (e.g., the customer selected the wrong option on the order form).
• Orders affected by customer-provided incorrect delivery addresses.
• Delivery fees, service fees, and any applicable taxes, unless the entire order qualifies for a full refund due to our error.
• Promotional or complimentary items provided at no charge.
• Orders placed through third-party delivery applications or platforms (such requests must be directed to those platforms).
• Requests for refunds based on personal taste preferences or subjective dissatisfaction that does not reflect a preparation error.

5. How to Request a Refund (Step-by-Step)

To submit a refund request, please follow these steps carefully:

1. Gather Your Order Information: Before contacting us, locate your order confirmation email. Have your order number, the date and time of purchase, and your payment method ready.
2. Document the Issue: Take clear photographs of the incorrect, missing, or unsatisfactory item(s) if applicable. This documentation significantly helps us process your claim faster.
3. Contact Taco Time: Reach out to our customer support team via email at [email protected]. In your message, include the following information:
   • Full name
   • Order number
   • Date and time of the order
   • A clear description of the issue
   • Photographic evidence (if applicable)
   • Your preferred resolution (refund, replacement, or store credit)
4. Receive Confirmation: Once we receive your refund request, our team will send you an acknowledgment email within 1 business day confirming that your request is under review.
5. Review and Resolution: Our customer service team will review the details and evidence provided. We may contact you for additional information if needed. A final decision will be communicated to you within 3–5 business days.
6. Refund Issuance: If your request is approved, the refund will be processed according to the timeframes outlined in Section 6 of this policy.

6. Refund Processing Times by Payment Method

Once a refund has been approved, the time it takes to reflect in your account depends on your original payment method:

Please note that while we process refunds promptly on our end, your financial institution may require additional time to post the credit to your account. Taco Time is not responsible for delays caused by third-party financial institutions.

7. Partial Refunds

In certain situations, only a partial refund may be granted. Partial refunds may be issued under the following conditions:

• Only a portion of your order was incorrect, missing, or unsatisfactory.
• A complaint is filed after the applicable timeframe but still within a reasonable window, at our discretion.
• The issue reported is deemed minor in nature (e.g., an item was slightly different in presentation but was otherwise correct and of acceptable quality).
• Delivery fees may be retained in cases where the food was successfully delivered but an individual item within the order is being refunded.

The amount of any partial refund will be determined by our customer service team based on the specific circumstances of your case. We strive to be fair and reasonable in all partial refund assessments.

8. Exchange Policy

Due to the perishable nature of food products, traditional item-for-item exchanges are handled differently than in retail businesses. In lieu of a monetary refund, Taco Time may offer an order replacement or store credit as an alternative resolution in the following scenarios:

• Order Replacement: If an incorrect item was received and is reported within the eligible timeframe, we may offer to re-prepare and send the correct item at no additional charge. This option is subject to operational availability.
• Store Credit: In cases where a replacement is not possible (e.g., the order has already been partially consumed or too much time has passed), we may issue a store credit in the amount equivalent to the affected item(s). Store credits are applied to your account and may be used on a future order at tacotime-food.click.

Store credits issued by Taco Time are non-transferable, have no cash value, and must be used within 90 days of issuance. Store credits cannot be applied retroactively to past orders.

9. Cancellation Policy

We understand that plans can change. Our cancellation policy is as follows:

9.1 Cancellations Before Order Preparation Begins

If you wish to cancel your order, you must do so within 5 minutes of placing it. Once food preparation has begun, cancellations cannot be accepted. To cancel within this window, please contact us immediately via email at [email protected] with your order number and a request to cancel. Orders cancelled within this window will receive a full refund, including any delivery fees paid.

9.2 Cancellations After Order Preparation Has Begun

Once preparation of your order has commenced, we are unable to cancel or modify the order. In such cases, no refund will be issued unless there is a valid quality issue or error on our part as described in Section 2 of this policy.

9.3 Delivery Cancellations

If a delivery order has already been dispatched to a driver or courier, the order cannot be cancelled. If the delivery is not completed due to circumstances within Taco Time's control, a full refund will be issued. If the non-delivery is due to an incorrect address provided by the customer or other customer-side issues, no refund will be issued.

9.4 Scheduled Orders

For orders placed in advance for a scheduled time, cancellations may be submitted up to 30 minutes before the scheduled preparation time. Cancellations made less than 30 minutes before the scheduled time will be treated as cancellations after preparation begins and will not be eligible for a refund.

10. Dispute Resolution Process

If you are not satisfied with the outcome of your refund request, Taco Time offers the following dispute resolution process:

10.1 Internal Escalation

You may request that your case be escalated to a senior member of our customer service team by replying to your original support email and requesting escalation. Escalated cases will be reviewed and a response provided within 5 business days.

10.2 Formal Written Complaint

If you remain dissatisfied after the internal escalation process, you may submit a formal written complaint to us at [email protected]. Please include all relevant information, correspondence, and evidence. We will respond to all formal written complaints within 10 business days.

10.3 Third-Party Mediation

If the dispute cannot be resolved internally, either party may request non-binding mediation through a mutually agreed-upon mediator. The costs of mediation shall be shared equally between both parties unless otherwise agreed.

10.4 Consumer Protection Agencies

Customers retain the right to file a complaint with the Federal Trade Commission (FTC) at reportfraud.ftc.gov or with their respective state consumer protection agency. In addition, customers located in California may file complaints under the California Consumer Protection Act or contact the California Department of Consumer Affairs.

10.5 Chargeback Rights

Nothing in this Refund Policy limits your right to dispute a transaction with your bank or credit card issuer. However, we ask that customers attempt to resolve issues with us directly before initiating a chargeback, as this allows us to resolve the matter more quickly and efficiently.

11. Fraud Prevention

Taco Time takes fraudulent refund requests seriously. Any customer found to be submitting false claims, manipulating orders, or otherwise attempting to obtain refunds through dishonest means may have their account suspended and may be prohibited from making future purchases through tacotime-food.click. We reserve the right to report fraudulent activity to the appropriate authorities.

12. Policy Updates

Taco Time reserves the right to update or modify this Refund Policy at any time. Changes will become effective upon posting to our website at tacotime-food.click. The "Last Updated" date at the top of this page will reflect the most recent revision. We encourage customers to review this policy periodically. Continued use of our website and services after any changes are posted constitutes your acceptance of the updated policy.

13. Contact Information

For all refund requests, questions, or concerns related to this policy, please contact our customer support team using the details below:

Thank you for choosing Taco Time. We value your business and are committed to ensuring that every experience with us is a positive one. If something goes wrong, we are here to make it right.